FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

1. When will my order ship?
All of our jewelry pieces are in stock and ready to ship. Orders are processed and dispatched within 1–3 business days. Once shipped, delivery typically takes 7–14 business days.

2. How much is shipping?
We offer standard shipping calculated at checkout. Plus, we provide FREE shipping on all orders over $49 CAD!

3. How do I track my order?
As soon as your order ships, you will receive a confirmation email containing your tracking number so you can monitor your package's progress.

4. What is your return policy?
We have a 30-day return policy. If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your item, provided it is unworn and in its original packaging.

5. How do I care for my jewelry?
To keep your jewelry shining its best, we recommend avoiding contact with water, lotions, perfumes, and harsh chemicals. Store your pieces in a dry, cool place when not in use.

6. How can I contact customer support?
If you have any questions or need assistance, please feel free to reach out to us

 at support-team@axyowear.com. We are always happy to help!